Friday, November 16, 2018


foodpanda opts for MyOperator to bolster logistics recruitment process
Saturday, 25 November, 2017, 08 : 00 AM [IST]
Our Bureau, New Delhi
Foodpanda, a leading mobile and online food ordering marketplace, has opted for MyOperator, a leading call management and cloud telephony start-up, to strengthen its logistics recruitment process for delivering food.

The integration of the technology solution to foodpanda’s hiring process has enhanced the delivery process. This tie-up is aimed at increasing and easing the hiring process of foodpanda.

MyOperator fulfilled foodpanda’s requirements by providing them an outbound interactive voice response (IVR) solution.

The number of outbound calls made on monthly basis rose fivefold from X by automating foodpanda’s manual and laborious outbound calling process.
“MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering and hiring suitable candidates fitting our criteria amongst thousands,” said Himanshu Ratnoo, chief logistics officer, foodpanda.

“The system helped us reduce our cost, and more importantly, helped us to save useful man hours and reduce manual efforts,” he added.

With this tie-up, foodpanda has seen a steep rise of 500 per cent in a number of calls made.

The outbound IVR solution from MyOperator helped foodpanda agents to leverage time and productivity better. The cost per call for foodpanda after opting MyOperator’s outbound IVR reduced fivefold.

Ankit Jain, chief executive officer, MyOperator, said, “Our association with foodpanda is a set example of how call management feature like outbound IVR can be efficient and effective in hiring. A simple feature can bring in value to the business growth.”

An IVR is generally used for routing incoming calls, and it is a key feature adopted by businesses across the sectors.

MyOperator, a bootstrapped start-up, serves over 3,000 customers and handles over a million calls daily.
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