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Elanpro strengthens service excellence with employee training initiative
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Tuesday, 10 December, 2024, 13 : 00 PM [IST]
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Our Bureau, New Delhi
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Elanpro, India’s leading commercial refrigeration company, recently organised an extensive four-day training programme designed to empower its service executives with the knowledge and expertise required to meet the evolving demands of the Indian refrigeration sector. The event, attended by over 30 service professionals from across the country, underscores the company's commitment to exceptional after-sales support.
Ranjan Jain, managing director, Elanpro, said, “Service has always been the cornerstone of our operations. By investing in our team, we not only elevate their technical and professional capabilities but also reinforce our promise of delivering unmatched customer support. This annual programme reflects our vision of nurturing a customer-first approach, even as the market evolves.”
The training covered critical aspects such as managing field challenges, aligning sales and service goals, and enhancing problem-solving skills for its key products. The interactive sessions with customers provided valuable insights into their expectations, further enabling the team to tailor solutions effectively.
“We understand the importance of staying ahead in a competitive industry. Through such initiatives, we ensure our team is equipped to tackle new challenges and exceed customer expectations consistently. We are committed to conducting more programmes like these to keep our professionals abreast of the latest industry trends and best practices,” added Jain.
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