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HOTELS & HOSPITALITY

McDonald’s India ushers in the era of dining with its ‘Golden Guarantee’
Wednesday, 01 July, 2020, 08 : 00 AM [IST]
Our Bureau, Mumbai
Over the last many years, the iconic McDonald’s Golden Arches have brought joy to many small and big moments of your life. Today, as the world steps into a new normal the Golden Arches are all set to welcome you back with a Golden Guarantee of 100% safe and 100% delicious brand experience.

As a part of its ‘Golden Guarantee’ proposition, Westlife Development, the company that owns and operates McDonald’s restaurants in West and South India has elevated its already world-class safety and hygiene practices across its delivery, take-out, drive-thru and dine-in service platforms. It’s the brand’s promise to ensure that all their customers and employees will be a 100% safe, every step of the way.

Here is how the brand is bringing alive the promise of Golden Guarantee 
Temperature check and hand sanitisation for all customers and employees entering the restaurants
Social distancing markings at ordering counters, collection counters and kitchens
Alternate table & chair seating arrangements within the restaurants
AarogyaSetu app compulsory for all employees and customers coming to the restaurants
Hand sanitisers are being made available at all customer touchpoints, and in the dining area upon request
Contactless ordering being facilitated through digital menu cards sent on WhatsApp or through QR codes
Contactless and cashless payments being ensuredat ordering area, takeaway counters and drive-thru through UPI or Tap n Pay option
Customers being given option of table service or self service, at select restaurants
All employees being given access to masks and gloves to wear while working along with global standard sanitisers to use

Speaking on the initiative, Smita Jatia, MD, Hardcastle Restaurants Pvt. Ltd. Says, “Outstanding quality, service and cleanliness have always been the hallmark of our business. In the current scenario, we completely understand the concerns and anxieties of our customers. With our promise of Golden Guarantee, we are not leaving any stone unturned to ensure complete safety for both our customers and our employees every step of the way. It’s our commitment and assurance that while you enjoy your favourite McDonald’s food, we have got you completely covered.”
 
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