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Contact-free coffee dispensing system from Lavazza with the help of app
Saturday, 05 September, 2020, 08 : 00 AM [IST]
Our Bureau, Mumbai
While companies across the world are gearing up to offer safer work environments, Lavazza through its inventions is ensuring there is no negotiation in the quality for the employees. Keeping all safety measures in mind and not compromising on the regular cup of coffee, the new contact-free coffee dispensing system allows one to brew their favourite cup of coffee through an application without an Internet connection.
Covid-19 has changed the way we think, live and work. Safety of employees has become the most important priority of companies worldwide. The contactless coffee dispensing system through an application allows coffee dispensing using smart proximity signals where the application and the coffee machine connect via an internal SSID (closed WiFi network) without WiFi or 4G connection.

One just has to download the application on their phone, choose their favourite cup of coffee and pick it at the schedule time shown on the screen.

Jai Ganesh Ramnath, MD, Lavazza India, said, “With select clients from various sectors, especially under essential services having opened their workspaces from April 2020, there was a need for non-touch beverage solutions. As social distancing and contactless modules became the new norm, we wanted to provide a hygienic coffee experience. So, we developed the contact-free dispensing system for everyone to enjoy coffee breaks without any compromises.”

Offices have reopened and employees are surely missing out on their usual dose of coffee while socialising at work or otherwise. To make sure there is complete distancing maintained between people, the app features an automatic inbuilt queuing system to avoid contact between multiple users during break time while seamless synchrony between the machine and app ensures zero lag time. Employees can access the machine without sharing their mobile numbers or being asked for an OTP.

"Prioritising the customer and their needs has always been the centre of Lavazza’s innovations and products right from its inception 125 years ago, we have also ensured that the coffee we sell adhered to International Food Standards like FSSC 22000, ISO 9001:2015 and Kosher. The entire process flow from unloading the green beans, automatic storage into silos, roasting and packaging the coffee beans/ grounded powder is completely automated process with no human intervention, now we are happy to add the contactless dispensing system as well keeping customers wellbeing in mind,” added Ramnath.

A precise consumption data to manage inventory is also received from the machine making its maintenance seamless and hassle-free. To make sure that employees settle for nothing less than an ultimate coffee experience, the application has an inbuilt feedback feature to enhance the same from time to time.
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