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TECHNOLOGY

IDS Next introduces FX Dine,mobile-based ordering app for restaurants
Tuesday, 24 October, 2017, 08 : 00 AM [IST]
Our Bureau, Bengaluru
IDS Next Business Solutions, a hotel technology solutions provider, has unveiled FX Dine, a mobile-based steward order-taking app for restaurants. It will enable restaurants to take and process guest orders in a shorter duration of time.

The point-of-sale (POS) machine’s menu group, menu items and prices are displayed in FX Dine. The app makes it easier for stewards to send the kitchen order ticket (KOT) directly to the display system and to the POS. With FX Dine, servers do not have to run back and forth to the kitchen or POS terminal to key in and process guests’ orders, and can now spend more time attending to their diners’ needs.

Using this app, stewards can browse through the list of servers to assign them to tables occupied by guests. They can even view real-time status of tables - occupied, vacant and available. Servers can help diners glance through the menus in the app, which is available on the Android store.

“Diners today need faster service. They would not like to wait longer either to place an order or to get their food on the table. Plus, it adds to their woes when they order something and get something else. This is bad for a restaurant’s image too,” said Binu Mathews, chief executive officer, IDS Next.

“But with FX Dine, these operational bottlenecks can be eliminated. While it helps users process guest orders in less time, it also helps them eliminate order mistakes and reduce customers’ waiting time,” he added.

“Most importantly, with a lot of time saved, the users can ensure increased table turnaround time, which is good for their business,” stated Mathews.

FX Dine allows restaurant staff to select from a set of pre-defined modifiers or add new modifiers on the fly. They can even open a new table in the app to accommodate guests’ demands.

Additionally, if a guest wants an item that is not in the menu, the staff can instantly create a new food item and set the price in the app to take and process the order.

Restaurant staff can continue to take orders from the guests when the device is not connected to the Internet. The app also lets the user generate non-chargeable KOTs when the management decides to not to charge a guest for the meal.

FX Dine assists restaurants run their happy hour campaigns effectively. Stewards can view discounts offered on food and beverages tagged under happy hours.

“In the app, users can open a customisable feedback form. Diners can rate the restaurant’s food and service quality in the app and enter comments,” said Mathews.
 
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