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TECHNOLOGY

Robot Restaurant gains popularity, as Bengaluru becomes fourth location
Wednesday, 04 September, 2019, 08 : 00 AM [IST]
Nandita Vijay, Bengaluru
Robot Restaurant is now the catching fancy of customers in the information technology capital of India, Bengaluru. Compared to Chennai, where India’s first dedicated robot restaurant was established, the market here in Bengaluru, which is the fourth location, is showing growth.

The founders of the robot restaurant model are now exploring its brand expansion, as they have already planned for a second restaurant in the Karnataka capital. However, no details about the same were disclosed.

On the success of the restaurant, Venkatesh Rajendaran, founder, Robot Restaurant, told F&B News that the positive response was beyond expectations. “The concept of robot serving a customer at a restaurant has gone viral,” he added.
 
“Talks are on with prospective franchisees for a second restaurant. Hence, we will not be able to disclose much details,” said Rajendaran.

Kailash Sundarajan, general manager, franchise operations, for the 120-seater restaurant, which is open between noon and 3pm and from 7pm to 11pm, said, “We are getting 300 customers in one session.”

“But it is being accessed by 600 people, and per day, a total of 1,200 customers are  coming to dine at our outlet, which indicates the interest and appreciation from the people of Bengaluru,” he added.

“We have successfully managed 600 customers in a   day. Bookings are on phone and also via food apps like Zomato and DineOut where tables can be booked and weekends the restaurant is full which is a clear indication of the demand in this city,” said Sundarajan.
 
The Robot Restaurant was first introduced at two locations in Chennai. The Old Mahabalipuram Road (OMR) outlet is a main outlet, and the second at Porur in West Chennai is a franchisee. The third outlet opened in Coimbatore.

The recent Bengaluru outlet is located in Indiranagar. Here, it is designed on a 3,700sq ft and managed by five dining robots and one reception robot which is an Android robot, along with 30 staff, including kitchen staff. Some foods are served via three mini-service trains chugging on tracks near the tables.
 
“We are attracting customers, from youngsters to families and the office crowd. Since robot technology is in vogue, the enthusiasm is perceptible. Moreover, the menu is Asian, as Thai and Chinese dominated much of the serving. We have specifically added Indian cuisine to cater to the palate of customers across age groups,” said Sundarajan.

“The robotic tech is from China, and the founders of the robot restaurant are dependent on the franchise model of business for expansion,” he added.
 
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