Pride Group of Hotels is welcoming its guests by adapting measures for a safe and hygienic experience under the ‘Pride Safety Assurance’ initiative. It covers hygiene guidelines, booking policies as well as precautions to be taken by guests and staff to ensure safety and flexibility. The initiative is designed to tackle the realities of the Covid-19 pandemic at the hotel level and further advance the company’s efforts in this area.
With travellers being extremely thoughtful about their accommodation, the need for safety of staff and stays that are well-sanitised and disinfected environment is of utmost priority. To attain the highest level of safety and hygiene standards the hotel has collaborated with various medical and industry experts and has formulated the guidelines on the same.
Atul Upadhyay, VP, operations, Pride Hotels Limited, said, “We are restarting our operations while adapting to the new normal wherein the safety of our guest and staff will be our top priority. We’re grateful to our loyal guests who have bestowed us with their trust during this pandemic. We want them to feel safe when they walk through the doors of our hotels at all times. In order to make it possible we need to be transparent with them on the further steps we’ve taken in the areas of cleanliness, hygiene and social distancing.”
“It’s also important for us to make our staff feel safe while working. We’ve launched various training programmes for them to be well equipped while serving the guests. Our commitment towards safeguarding both our guests and staffs is our top most priority. So we’ve made sure that they’re informed of the changes we’re making at all times,” he added.
Under the initiative, the hotel has rolled out enhanced technological measures like contactless check-in and check-out services, contactless billing facility, touch-less dispensing centre for the sanitisers and mobile-friendly dining menu.
Other measures that have been taken is the usage of biodegradable trays for the in-room dining, marking the floors in the lobby area for people so they maintain social distancing at all times and all the key touch-points area in the hotel are sanitised in every half an hour. “We want our guests to know that we are doing everything we can to welcome them back to a safe and clean hotel environment when they start travelling again,” said Upadhyay. “Pride Safety Assurance, initiative is a step we have taken to ensure them of our promise,” he added.