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The St Regis Mumbai appoints veteran hotelier Dumbell as general manager
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Friday, 14 February, 2020, 12 : 00 PM [IST]
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Our Bureau, Mumbai
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 The St Regis Mumbai has appointed Nicholas Dumbell to lead The Best Address as general manager. A veteran hotelier, driven by passion and creativity, Dumbell, who is better known as Nick, is a multi-cultural global citizen with 25 years of experience in the hospitality industry. Having commenced his career in London with leading International hospitality chains, he soon became a part of Marriott International’s myriad brands spanning the last two decades.
He has a proven record of implementing strategic initiatives delivering financial success in tandem with customer satisfaction. Born in Brunei to Franco-Mauritian and English parents, he grew up as an expat in five different Asian countries allowing him diverse cultural exposure.
Dumbell came back to his Asian roots in 2014 to lead the Bengaluru Marriott Hotel, and then subsequently moved to Mumbai in 2016. This will be his third role in India, with him most recently leading the team at The Renaissance and Marriott Executive Apartments, Mumbai, where he grew both the hotel’s revenue and customer service scores to record highs.
During his tenure here, he played a critical role in establishing the hotel as a leading conference and wedding venue in Mumbai, and was active in the redevelopment plans to upgrade the properties and create additional conference facilities and a luxury hotel within the complex.
Armed with a bachelor’s degree in science from the prestigious Cornell University School of Hotel Administration, USA, and backed with a management programme at the Ecole Hoteliere, Lausanne, Switzerland, Dumbell started his career in the food and beverage department.
His early years allowed him to hone his skills to develop award-winning concepts and drive revenue and reputation. His role as general manager over the last few years has given impetus to his growth and appointment into the luxury market.
Dumbell uses his creative flare to increase employee engagement, implement standards, drive guest voice scores, build relationships with key stakeholders and grow hotel market share at award winning levels.
At The St Regis Mumbai, he will lead the dynamic luxury team to sustain the hotel’s positioning as one of the most awarded hotels and as the preferred destination for the social elite.
He will focus on steering the team to drive revenue and maintain the property’s reputation of having the highest turnover in South Asia, while ensuring guest voice scores remain a priority for the The St Regis Mumbai.
He is married to Alison, an American former award-winning London sommelier, who, after living for over a decade in England, wonders why people mull over her accent. His competitive spirit has always drawn him to sport, and he can often be found on the rugby or football pitch, coaching Toby and George, his two teenage boys.
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